Enrolment Form

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Personal Details

1. Your Name(Required)

Title First Middle Last

* Please write the name that you used when you applied for your Unique Student Identifier (USI), including any middle names. If you do not yet have a USI and want College of Higher Learning Australia Pty Ltd (CHLA) to apply for a USI on your behalf, you must write your name, including any middle names, exactly as written in the identity document you choose to use for this purpose. See section on the USI at the end of this form for a detailed explanation.

Were you ever known by any other names?(Required)

Yes

Other Name(Required)

Title First Middle Last

2. Date of Birth(Required)

3. Gender(Required)

Male

Female

Other

4. Enter your Contact Details

Mobile Phone(Required)

Home Phone

Work Phone

Your Email Address(Required)

Enter Email Confirm Email

Alternative Email Address (Optional)

Enter Email Confirm Email

4.1 Is the student under 18 years of age?(Required)

Yes

4.1 For Learners under 18 years of age:

If Learner is under 18 years of age, the following Parent/Guardian information must also be provided:

Parent/ Guardian Name(Required)

First Last

Date of birth(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Is postal address different to Residential Address?(Required)

Yes

Postal Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Mobile(Required)

Home Phone

Your Email Address(Required)

Enter Email Confirm Email

5. What is the address of your usual residence?

Please provide the physical address (street number and name not post office box) where you usually reside rather than any temporary address at which you reside for training, work or other purposes before returning to your home. If you are from a rural area use the address from your state or territory’s ‘rural property addressing’ or ‘numbering’ system as your residential street address. Building/property name is the official place name or common usage name for an address site, including the name of a building, Aboriginal community, homestead, building complex, agricultural property, park or unbounded address site.

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

6. Is postal address different to Residential Address?(Required)

Yes

Postal Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Language and cultural diversity:

7. In which country were you born?(Required)

Australia

Other

Please specify country of birth(Required)

8. Do you speak a language other than English at home?(Required)

(If more than one language, indicate the one that is spoken most often)

No, English only

Yes, other

Please specify other language(Required)

How well do you speak English?(Required)

Very Well

Well

Not Very Well

Self-assessment:(Required)

Do you consider that you have adequate language, literacy and numeracy skills to undertake the course? In response to this question, the learner may tick yes, no or not sure. If the learner ticks yes, it is to be assumed that the learner will have the language, literacy and numeracy skills to undertake the training.

Yes

Not Sure

9. Are you of Aboriginal or Torres Strait Islander origin?(Required)

(For persons of both Aboriginal and Torres Strait Islander origin, mark both ‘Yes’ boxes)

Yes, Aboriginal

Yes, Torres Strait Islander

(Yes to both)

Disability:

10. Do you consider yourself to have a disability, impairment or long-term condition?(Required)

Yes

No - Go to question 12

11. If you indicated the presence of a disability, impairment or long-term condition, please select the area(s) in the following list:(Required)

(You may indicate more than one area) Please refer to the Disability supplement for an explanation of the following disabilities.

Hearing/deaf

Physical

Intellectual

Learning

Mental illness

Acquired brain impairment

Vision

Medical condition

Other

Do you have any individual needs that may prevent your full participation in the training program?(Required)

Yes

Please Specify(Required)

Previous qualifications

What is your highest COMPLETED school level?(Required)

Select one only

Year 12 or equivalent

Year 11 or equivalent

Year 10 or equivalent

Year 9 or equivalent

Year 8 or below

Never attended school

Never completed any primary or secondary level education – go to question 14

13. Are you still enrolled in secondary or senior secondary education?(Required)

Yes

Previous qualifications achieved:

14. Have you SUCCESSFULLY completed any of the qualifications listed in question 15?(Required)

Yes

No - go to question 16

15. If YES, tick ANY applicable boxes.(Required)

Bachelor degree or higher degree

Advanced diploma or associate degree

Diploma (or associate diploma)

Certificate IV (or advanced certificate/technician)

Certificate III (or trade certificate)

Certificate II

Certificate I

Other education (including certificates or overseas qualifications not listed above)

Employment

16. Of the following categories, which BEST describes your current employment status? (Pick ONE only)(Required)

For casual, seasonal, contract and shift work, use the current number of hours worked per week to determine whether full time (35 hours or more per week) or part-time employed (less than 35 hours per week).

Full-time employee

Part-time employee

Self employed – not employing others

Self employed – employing others

Employed – unpaid worker in a family business

Unemployed – seeking full-time work

Unemployed – seeking part-time work

Not employed – not seeking employment

Study Reason:

17. Of the following categories, select the one which BEST describes the main reason you are undertaking this course/traineeship/apprenticeship (Tick ONE box only)(Required)

To get a job

To develop my existing business

To start my own business

To try for a different career

To get a better job or promotion

It was a requirement of my job

I wanted extra skills for my job

To get into another course of study

For personal interest or self-development

To get skills for community/voluntary work

Other reasons

18. How did you hear about us?(Required)

Facebook

Instagram

Google/Other Search Engine

Word of mouth/Reputation

School Career’s Advisor

Advertisement - which advertisement did you see?

Other – Please provide details:

Please provide details(Required)

19. Computer skills in programs such as Microsoft Word, Microsoft Excel, Microsoft Power point and knowledge of how to use the Internet to access information:(Required)

Beginner

Beginner/Intermediate

Intermediate

Intermediate/Advanced

Advanced

20. Intended Course enrolment details:(Required)

Comply with infection prevention and control policies and procedures

Please select one(Required)

Delivery Mode - Online | Course Duration - The course is 20 hours in duration, which comprises of 10 hours online delivery, 6 hours online assessment and 4 hours workplace assessment.

HLTSS00065 Infection control Skill Set (Retail)

HLTSS00066 Infection control Skill Set (Food Handling)

HLTSS00067 Infection control Skill Set (Transport and Logistics)

Total

21. Recognition of Prior Learning (RPL) / Credit Transfer (CT):

Recognition of Prior Learning (RPL) is an assessment process to evaluate Learners skills, knowledge and experience gained through working and learning. It can be gained through paid work or other activities such as volunteering. Credit transfer provides a means for Learners to gain credit in an AQF qualification on the basis of completed components of another AQF qualification or other formal learning. Are you applying for:

RPL

23. Unique Student Identifier (USI)

Do you have a Unique Student Identifier (USI)?(Required)

Yes

Unique Student Identifier (USI)(Required)

Please enter your Unique Student Identifier (USI)

From 1 January 2015, the College of Higher Learning Australia Pty Ltd can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). In addition, we are required to include your USI in the data we submit to NCVER. If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/students/create-your-usi on a computer or mobile device. Enter your Unique Student Identifier (USI) (if you already have one) You may already have a USI if you have done any nationally recognised training, which could include training at work, completing a first aid course or RSA (Responsible Service of Alcohol) course, getting a white card, or studying at a TAFE or training organisation. It is important that you try to find out whether you already have a USI before attempting to create a new one. You should not have more than one USI. To check if you already have a USI, use the ‘Forgotten USI’ link on the USI website at https://www.usi.gov.au/faqs/i-have-forgotten-my-usi/ .

Would you like us to help you apply for your Unique Student Identifier (USI)(Required)

Yes

USI application through your RTO (if you do not already have one) Application for Unique Student Identifier (USI) If you would like us [insert RTO name] to apply for a USI on your behalf you must authorise us to do so and declare that you have read the privacy information at https://www.usi.gov.au/about-us/privacy/ . You must also provide some additional information as noted at the end of this form so that we can apply for a USI on your behalf.

Student Authorisation(Required)

I authorise College of Higher Learning Australia Pty Ltd to apply pursuant to sub-section 9(2) of the Student Identifiers Act 2014, for a USI on my behalf

I have read and I consent to the collection, use and disclosure of my personal information (which may include sensitive information) pursuant to the information detailed at https://www.usi.gov.au/about-us/privacy.

Town/City of Birth(Required)

(please write the name of the Australian or overseas town or city where you were born)

We will also need to verify your identity to create your USI. Please provide details for ONE of the forms of identity below (numbered 1 to 8).

Please Select(Required)

1. Australian Driver's Licence

State(Required)

Licence Number(Required)

2. Medicare Card

Medicare card number(Required)

Individual reference number (next to your name on Medicare card):(Required)

Card Colour(Required)

Expiry Date(Required)

DD slash MM slash YYYY

3. Australian Birth Certificate

State/Territory(Required)

4. Australian Passport

Passport Number(Required)

5. Non-Australian Passport (with Australian Visa)

Passport Number(Required)

6. Immicard

Immicard Number(Required)

7. Citizenship Certificate

Stock number(Required)

Acquisition date(Required)

DD slash MM slash YYYY

8. Certificate of Registration by Descent

Acquisition date(Required)

DD slash MM slash YYYY

In accordance with section 11 of the Student Identifiers Act 2014, College of Higher Learning Australia Pty Ltd will securely destroy personal information which we collect from individuals solely for the purpose of applying for a USI on their behalf as soon as practicable after we have made the application or the information is no longer needed for that purpose.

24. Disability supplement

The purpose of the Disability supplement is to provide additional information to assist with answering the disability question. If you indicated the presence of a disability, impairment or long-term condition, please select the area(s) in the following list: Disability in this context does not include short-term disabling health conditions such as a fractured leg, influenza, or corrected physical conditions such as impaired vision managed by wearing glasses or lenses.

Please select the area(s) in the following list:

Hearing/deaf

Physical

Intellectual

Learning

Mental illness

Acquired brain impairment

Vision

Medical condition

Other

Hearing impairment is used to refer to a person who has an acquired mild, moderate, severe or profound hearing loss after learning to speak, communicates orally and maximises residual hearing with the assistance of amplification. A person who is deaf has a severe or profound hearing loss from, at, or near birth and mainly relies upon vision to communicate, whether through lip reading, gestures, cued speech, finger spelling and/or sign language.

A physical disability affects the mobility or dexterity of a person and may include a total or partial loss of a part of the body. A physical disability may have existed since birth or may be the result of an accident, illness, or injury suffered later in life; for example, amputation, arthritis, cerebral palsy, multiple sclerosis, muscular dystrophy, paraplegia, quadriplegia or post-polio syndrome.

In general, the term ‘intellectual disability’ is used to refer to low general intellectual functioning and difficulties in adaptive behaviour, both of which conditions were manifested before the person reached the age of 18. It may result from infection before or after birth, trauma during birth, or illness.

A general term that refers to a heterogeneous group of disorders manifested by significant difficulties in the acquisition and use of listening, speaking, reading, writing, reasoning, or mathematical abilities. These disorders are intrinsic to the individual, presumed to be due to central nervous system dysfunction, and may occur across the life span. Problems in self-regulatory behaviours, social perception, and social interaction may exist with learning disabilities but do not by themselves constitute a learning disability.

Mental illness refers to a cluster of psychological and physiological symptoms that cause a person suffering or distress and which represent a departure from a person’s usual pattern and level of functioning.

Acquired brain impairment is injury to the brain that results in deterioration in cognitive, physical, emotional or independent functioning. Acquired brain impairment can occur as a result of trauma, hypoxia, infection, tumour, accidents, violence, substance abuse, degenerative neurological diseases or stroke. These impairments may be either temporary or permanent and cause partial or total disability or psychosocial maladjustment.

This covers a partial loss of sight causing difficulties in seeing, up to and including blindness. This may be present from birth or acquired as a result of disease, illness or injury.

Medical condition is a temporary or permanent condition that may be hereditary, genetically acquired or of unknown origin. The condition may not be obvious or readily identifiable, yet may be mildly or severely debilitating and result in fluctuating levels of wellness and sickness, and/or periods of hospitalisation; for example, HIV/AIDS, cancer, chronic fatigue syndrome, Crohn’s disease, cystic fibrosis, asthma or diabetes.

A disability, impairment or long-term condition which is not suitably described by one or several disability types in combination. Autism spectrum disorders are reported under this category.

Learner Declaration(Required)

I declare that all the information provided in this enrolment form is true and correct, including documentation provided in support of my application. Parent / Guardian will need to complete the following information and sign for Learners who are under 18 years of age prior to course commencement.

Parent/ Guardian details

Name(Required)

First Last

Contact phone number(Required)

Responsibilities and Obligations

The College prides itself on its professionalism and excellent reputation in the Vocational Education and Training (VET) Industry and aims to train Learners to the highest level. The following RESPONSIBILITIES AND OBLIGATIONS apply to all Learners and form part of our Enrolment Agreement with you.

Student Consent(Required)

1.0 Learners must notify the College immediately of any changes to personal details (including contact details) and/or medical details.

2.0 All due care is to be taken with College of Higher Learning Australia Pty Ltd equipment, resources, facilities and property at all times.

3.0 College of Higher Learning Australia Pty Ltd reserves the right to expel Learners for serious breaches of discipline.

4.0 Course Entry Requirements
For entry into a College of Higher Learning Australia Pty Ltd program, Learners must be:
17 years of age or older at the time of course commencement
Fulfil any specific course requirements as listed in the programs Course Information Sheet

5.0 Computer Skills Requirements
Learners must have intermediate or higher computer skills in programs such as Microsoft Word, Excel, Power point and Outlook and knowledge of how to use the Internet to access information.

6.0 Computer and Software Requirements
Learners must have access to own computer device with internet access e.g. desktop, laptop, tablet) in order to undertake and fulfil course requirements. Minimum computer device (desktop, laptop, tablet) and internet requirements:
Operating System: Windows 8 Home Edition or later
Processor: Intel Core i3 / AMD 2.0 Ghz or better
RAM: Minimum 4 GB, recommended 8GB
Hard Drive: 128GB SSD (256GB SSD recommended if not using Cloud storage)
Display: 13-inch full HD (1920 x 1080) with a built-in webcam
WiFi: 802.1x compliant
USB Headsets with microphone
Software programs: Microsoft Word, Excel, Powerpoint or free MS Office compatible alternative, PDF reader and Zoom
Internet Data: 10 GB - 15 GB

For HLTINFCOV001 Comply with infection prevention and control policies and procedures ONLY:
I confirm that I am currently employed in a retail, transport and logistics, or food handling position.
I understand that this course requires me to be skill assessed on the job at my workplace and that I must arrange a suitable time to be assessed with my employer and assessor. I understand that if I am not skill assessed at my workplace, then I will not be able to fulfil the requirements of the course.

8.0 Course Fees
Course fees include Tuition Fees, and any other fees and charges required for completion of the course. These are listed clearly in each courses Course Information Sheet, which also includes any required deposit and payment terms.

9.0 Withdrawal/cancellation from course
A learner who wishes to withdraw/cancel their enrolment must give notice in writing. This must be via email to operations@collegeofhighlearning.com.au. Learners who give written notice to cancel their enrolment and who are eligible for a refund will be provided with a Refund Request Form.

10.0 Refund Policy
10.1 The following refund policy applies to all course enrolments:
Learners, who give notice to cancel their enrolment 10 business days or more prior to the commencement of a program, will be entitled to a full refund of fees paid.
Learners who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by College of Higher Learning Australia Pty Ltd is required to cover the costs of staff and resources which will have already been committed based on the learners initial intention to undertake the training.
Learners who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees of any fees paid in advance. An exception to this policy is where College of Higher Learning Australia Pty Ltd fails to fulfil its service agreement and fees are refunded under our guarantee to clients.
Discretion may be exercised by the Chief Executive Officer in all situations, if the learner can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the learner should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. The Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the learner within 14 days from the time the learner gave written notice to cancel their enrolment. Refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the learner on the Refund Request Form.
10.2 Our guarantee to clients: If College of Higher Learning Australia Pty Ltd cancels or ceases to provide training, College of Higher Learning Australia Pty Ltd must issue a full refund for any services not yet provided. The basis for determining “services not yet provided” is to be based on the units of competency completed by the learner and which can be issued in a statement of attainment at the time the service is ceased. As an example: A learner enrolled in a course of 10 units of competency and paid $1,500.00 up front as the total course fee. The course was cancelled due to the trainer falling ill and the learner at that time had completed 4 of the 10 units. The learner’s enrolment would be finalised and the learner would receive a Statement of Attainment for the 4 completed units. The learner would also receive a refund of $900.00 which represents that value of the training not delivered. Our refund policy can also be found on our website: www.collegeofhigherlearning.com.au/refund-policy

11.0 Statutory cooling off period
The Standards for Registered Training Organisations require a person to be informed of their right to a statutory cooling off period. A statutory cooling off period is defined within the Australian Consumer Law. A statutory cooling off period (which is 10 business days) is a period of time provided to a consumer to allow them to withdraw from a consumer agreement, where that agreement was established through unsolicited marketing or sales tactics. These include tactics such as door-to-door sales and telemarketing. A statutory cooling off period allows a consumer to withdraw from a sales agreement within 10 business days of having received a sale contract without penalty.

College of Higher Learning Australia Pty Ltd informs prospective learners through this agreement and within the learner handbook. It must be noted by all staff that College of Higher Learning Australia Pty Ltd does not engage in unsolicited marketing or sales tactics and therefore a statutory cooling off period is not likely to be applicable to our learners who have enrolled into a program. For refund options in other circumstances, learners and staff must refer to the refund policy.

12.0 Orientation/Induction
All confirmed Learners are required to attend orientation prior to commencing their studies. Learners will be informed on the details of their orientation once their enrolment is confirmed.

13.0 LL&N Support
College of Higher Learning Australia Pty Ltd is committed to providing LL&N (Language, Literacy and Numeracy) support to Learners who require it during their enrolment. The support is provided to ensure artificial barriers are not created for Learners in demonstrating their competency. For details, please refer to the Learner Handbook.

14.0 Attendance and Progress
Regular and punctual attendance is a requirement for all Learners, including for online courses. Learners must attend scheduled classes regularly and achieve satisfactory course progress.

15.0 Re-assessment
Learners who are assessed as not yet competent will be provided with three opportunities for re-assessment at no additional cost. Learners who require additional training and re-assessment after they have exhausted their three opportunities will be required to pay a re-assessment fee of $200 per unit of competency.

16.0 Credit Transfer (CT) and Recognition of Prior Learning (RPL)
College of Higher Learning Australia Pty Ltd acknowledges the requirement as a Registered Training Organisation (RTO) to recognise the awards issued by other RTOs. This is limited to outcomes that are drawn from the national skills framework being units of competency awarded and accurately identified in statements of attainment and qualifications. The College also provides Learners with information about Recognition of Prior Learning (RPL) and encourages them to apply prior to enrolment. RPL fees are the same as the fee listed for completing the listed course.

17.0 How to Apply into a Course offered by College of Higher Learning Australia Pty Ltd: A step-by-step guide
The Learner completes and signs this enrolment form.
The Learner submits the enrolment form and necessary documents to College of Higher Learning Australia Pty Ltd.
The Learner will then be booked in to have an interview with a College of Higher Learning Australia Pty Ltd Registrar. At the meeting, the Registrar will go through pre-enrolment information with the Learner and will assess the application for enrolment.
If the Learners application is successful, the Learner will receive an invoice with the details of course fees and payment terms.
On payment of course fees the Learners enrolment will be confirmed, and the Learner will be provided with course orientation details.

18.0 Payment
Fees must be paid in Australian dollars. Payments can be made by Credit/Debit Card or Bank Transfer.

19.0 Consent for use of Photograph
From time-to-time College of Higher Learning Australia Pty Ltd releases photographs or videos to the media to promote its business services within the community. These images or videos may also be used in student newsletters, the college website, social media platforms (Facebook, Instagram, LinkedIn etc.) and marketing materials produced by College of Higher Learning Australia Pty Ltd. By signing this form, you understand and agree that you can be photographed or filmed at any time with the college (during your studies) or outside the college (during excursions graduation party etc). You can withdraw your consent at any time in writing.

20.0 Unique Student Identifier (USI)
A Unique Student Identifier (USI) is a reference number for Learners doing nationally recognised training, or a higher education qualification, in Australia. A USI links to an online account that will contain all of your Vocational Education and Training (Vocational Education and Training) (VET) training records and results that are completed from 1 January 2015. When applying for a job or doing further study, you may need to give your VET training records and results to the new employer or training school. You can access your results and records from your USI account online from a computer, tablet or mobile phone.

21.0 Privacy Notice
Why we collect your personal information: As a Registered Training Organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. If you do not provide adequate information as requested, we will not be able to enrol you as a Learner with us.
How we use your personal information: We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information: We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority. How the NCVER and other bodies handle your personal information: The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market. The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than Registered Training Organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy. If you would like to seek access to or correct your information, in the first instance, please contact the College of Higher Learning Australia Pty Ltd using the contact details listed below. DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.
Surveys: You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
Contact information: At any time, you may contact College of Higher Learning Australia Pty Ltd by emailing info@collegeofhigherlearning.com.au to:
• request access to your personal information
• correct your personal information
• make a complaint about how your personal information has been handled
• ask a question about this Privacy Notice
For information about how College of Higher Learning Australia Pty Ltd collects, uses and discloses your personal information generally, including how you can make a complaint about a breach of privacy, please refer to College of Higher Learning Australia Pty Ltd’s privacy policy which can be found within the Learner Handbook and on the web at www.collegeofhigherlearning.com.au. College of Higher Learning Australia Pty Ltd retains a record of personal information about all individuals with whom we undertake any form of business activity. College of Higher Learning Australia Pty Ltd must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes.
Identification Evidence: As a Registered Training Organisation, regulated by the Australian Skills Quality Authority, College of Higher Learning Australia Pty Ltd is required to collect, hold, use and disclose a wide range of personal and sensitive information on Learners in nationally recognised training programs. This information requirement is outlined in relevant legislative instruments. College of Higher Learning Australia Pty Ltd must require and confirm identification in service delivery to individuals for nationally recognised course programs. We are authorised by Australian law to deal only with individuals who have appropriately identified themselves. That is, it is a Condition of Registration for all RTOs under the National Vocational Education and Training Regulator Act 2011 that we identify individuals and their specific individual needs on commencement of services delivery and collect and disclose Australian Vocational Education and Training Management of Information Statistical Standard (AVETMISS) data on all individuals enrolled in nationally recognised training programs. Important: In providing your personal information as requested and signing this enrolment form, you are providing your consent for the collection, storage, use and disclosure of your personal information as outlined and confirming your receipt of, and understanding of these details.

22.0 Code of conduct
A Learner who breaches the College’s policies and regulations may be expelled by the College. The College reserves the right to expel any Learner and terminate their enrolment without prior notice on the grounds of misconduct or failure to comply with the College’s Policies and Regulations. Expulsion for misconduct will not affect liability to pay outstanding fees and expenses. In the event of expulsion, no part of the fees and expenses paid or owing will be waived or refunded by the College. Grounds for expulsion include but are not limited to, stealing from the College or other Learners, use of drugs or alcohol or being intoxicated during class times, cheating and plagiarism, acting in an unsafe manner, bulling or harassment.

23.0 Timetable
Course timings are specified in the courses Course Information Sheet. Course timings are subject to change at the discretion of the College.

24.0 Making a Complaint or Appeal
From time to time, various stakeholders may become dissatisfied with the conduct of:
the College, its trainers, assessors or other staff
a third-party providing services on our behalf, our trainers, assessors or other staff
our Learners
Should this occur, the dissatisfied party or parties can access our complaints procedures. A complaint may be received by the College in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person. To make a complaint, the person is recommended to complete the College complaint form available at www.collegeofhigherlearning.com.au/complaint-form. The completed complaint form is to be submitted to the Training Manager via email at operations@collegeofhigherlearning.com.au. If a complainant has any difficulty accessing the required form or submitting the complaint to the College, they are advised to inform the Training Manager via email. Our complete complaints procedure can be found at www.collegeofhigherlearning.com.au/complaints-policy and must be read prior to enrolment.

Learners and other individuals not satisfied with a decision made by the College can appeal the decision in line with our appeals procedures. Appeals must be submitted to the Training Manager via email at operations@collegeofhigherlearning.com.au within twenty-eight (28) working days of the decision. Appeals may include decisions relating to training, assessment, administration, complaints, refunds, credit transfers, enrolment and any other decision made by the College. The College is committed to providing a fair, and transparent appeals handling process which allows all individuals the rights to an internal and external review. Our complete appeals procedure can be found at www.collegeofhigherlearning.com.au/appeals-policy and must be read prior to enrolment.
25.0 Completing studies within a reasonable timeframe
The College will monitor the workload of Learners and provide assistance to help them complete their course within a reasonable timeframe. If a Learner is unable to complete their course within 12 months of their expected completion date, the Learners enrolment will be automatically cancelled, unless extenuating circumstances exist.

Please check to signify you agree.

Parent/Guardian Consent(Required)

Please check to signify you agree.

College of Higher Learning Australia Pty Ltd Terms and Conditions of Enrolment

Student Agreement(Required)

I am enrolling in the course(s) mentioned in this enrolment form and enter into this agreement with the College for the provision of the course(s) stated.

I understand that all agreed fees is to be paid even if I withdraw or do not complete requirements to pass the course.

I understand that this Enrolment Form and Agreement must be completed in full before my enrolment is accepted.

I understand that this Agreement is non-transferable, and I cannot change to another course.

I understand that dates and times of classes are subject to change without notice.

I agree to indemnify the College for all debt collection costs, including debt collector’s fees and commissions, arising as a result of any of my fees remaining outstanding at the end of term/course.

I agree that the College accepts no liability or responsibility for loss or damage to my property or accident or injury to myself arising from my negligence or breach of agreement by the College or its servants or agents.

I have read, understood and accept the Terms and Conditions of Enrolment, Responsibilities and Obligations and the Policies and Procedures referred to in this Agreement and agree to be bound by them.

I understand and agree that College of Higher Learning Australia Pty Ltd reserves the right to amend the conditions of my enrolment at any time. If amendments are made that affect my enrolment, I will be informed 7 days prior to changes taking effect.

I acknowledge that I may require course materials, resources and equipment to participate in my chosen course enrolment(s) and these items will be specified to me prior to enrolment via the Course Information Sheet and may be at my own expense.

I have discussed any support needed prior to enrolment and agree to update the College if my situation changes.

I understand that the College is responsible for and must provide quality training and assessment in compliance with the Standards for Registered Training Organisations (RTO) 2015 and for the issuance of the AQF certification documentation.

I agree that I must pay all outstanding tuition fees before any AQF certification documentation I have been assessed as eligible for will be issued to me.

I understand that where there are any changes to agreed services by the College, the College will inform me as soon as practicable, including in relation to any new third party arrangements or a change in ownership or changes to existing third-party arrangements.

I understand that during my studies at the College, I may be photographed (still or video) within the College or outside the College (during extracurricular activities/excursions/graduations etc). I agree to have my photographs used by the College for any promotional materials. I understand that I can withdraw my consent at any time in writing.

I understand that if I breach the College’s misconduct policy or do not demonstrate that I am satisfactorily progressing through my course, that the College may cancel my enrolment in line with its policies and procedures.

I understand that my information may be made available to the National Centre for Vocational Education and Research (NCVER), Commonwealth and State Government agencies such as State or Federal Police, State or Federal Education Departments and the Australian Taxation Office.

Learner - Terms and Conditions(Required)

I have read, understand, and accept these Terms and Conditions. I declare that the information provided by me in this form is true and correct, including documentation provided in support of my application. I consent to the collection, use and disclosure of my personal information in accordance with the Privacy Notice in this document.

I agree to the following Terms and Conditions of Enrolment with the College of Higher Learning Australia Pty Ltd (College). Please indicate with ‘x’ if you agree.

Parent or Legal Guardian Declaration(Required)

I agree to the following Terms and Conditions of Enrolment with the College of Higher Learning Australia Pty Ltd (College). Please indicate with ‘x’ if you agree.