At CHLA, our mission is to deliver high-quality training and assessment that meets the needs of learners, communities, and industry stakeholders.
CHLA is governed by an experienced team that ensures compliance with national standards and fosters academic excellence:
Chief Executive Officer – Oversees all strategic, operational, and compliance matters.
Training Manager – Leads academic operations and learner welfare.
Office Manager & Business Development Manager – Coordinate administration, compliance reporting, and strategic partnerships.
Support Staff – Includes IT, reception, and marketing professionals supporting day-to-day operations.
Enrolment
We offer open and equitable access to all prospective students, ensuring transparency and suitability during the enrolment process.
Training and Assessment
All training is competency-based, aligned with national training packages, and delivered by qualified professionals. Recognition of Prior Learning (RPL) and Credit Transfer options are available.
Certification
Certificates and Statements of Attainment are issued in line with the Australian Qualifications Framework and regulatory requirements.
Fees and Refunds
Our fee structure is clearly outlined and includes a fair and reasonable refund policy.
Financial Viability
CHLA is financially stable and audited regularly to meet the Financial Viability Risk Assessment Requirements set by ASQA.
We embrace diversity and are committed to creating an inclusive learning environment. Reasonable adjustments are made to support learners with specific needs, without compromising academic standards.
CHLA complies with the Privacy Act 1988 and state-based legislation. Personal information is collected and stored securely. Learners have the right to access their records on request.
Work Health and Safety
CHLA ensures a safe environment for learners, staff, and visitors. Safety protocols include hazard identification, emergency procedures, and regular safety reviews.
Child Protection
Staff working with minors comply with the Child Protection (Working with Children) Act 2012 and undergo relevant checks and training.
We maintain a transparent, fair, and confidential system for resolving complaints and appeals. All issues are handled in line with principles of natural justice.
Learners have access to support services including:
Academic guidance
Technology assistance
Counselling referrals
Study support tailored to individual needs
We regularly review and improve our operations through:
Internal audits
Industry consultation
Feedback collection
Validation and moderation of assessment tools
CHLA’s marketing practices are honest, accurate, and fully aligned with our scope of registration. All public information is regularly reviewed for compliance.
All trainers and assessors at CHLA:
Hold nationally recognised qualifications
Maintain industry currency
Engage in regular professional development and evaluation
CHLA maintains formal third-party agreements for any outsourced training or assessment. All partners are monitored to ensure compliance and quality.
College of Higher Learning Australia
1 Tudor Street, Newcastle West NSW 2303
Phone: (02) 7232 2332
Email: info@collegeofhigherlearning.com.au
Website: www.collegeofhigherlearning.com.au